I put up with my old website host Zyweb as long as I could. The technical help they provided was very inconsistent. I suspect this problem was aggravated by the fact that they are located in Great Britain and I'm here in the U.S. Whenever a problem came up over the 10 years I was with them I had to wait at least until they woke up over there to read my complaint and deal with it.
Sometimes my website would inexplicably be down for a few days at a time with no real explanation or reasoning.
In searching for a new website provider I knew that they had to meet at least 2 requirements: 1-It had to be a U.S.-based company. I need to have someone here so that the response time to my questions can be dealt with quickly, and 2-The host needed to be illustrator-friendly. I need to have a website provider whose web building apparatus allows me to get into my site and change images quickly and frequently.
So far Squarespace is fitting that bill. There have been a few hiccups. As a matter of fact even as I write this Squarespace is working on a couple of issues that need to be corrected. But I think it's going to work out.
Birthing anything involves a little bit of pain and frustration doesn't it?